SHIPPING - RETURNS - DELIVERY DETAILS
WHERE ARE YOUR SHIPPING FROM?
All inventory is provided within a wholesale partnership with select locations
All DROP SHIP or MARKETPLACE items are sent from the location of the place of distribution, these items do not include duties, VAT, shipping, or processing fees specific to the country delivered.
DOING.LES ORDERING + SHIPPING TERMS
Please note DOING.LES product is made and shipped from a third party partner and shipping is calculated via weight and location where the order is shipped. This is calculated at checkout. PLEASE NOTE : this does not include Duty, Processing, and VAT cost upon delivery. The customer is responsible for these additional costs incurred when ordering DOING.LES products on SPORTLES.com SEE FULL TERMS ABOVE and link HERE
HOW LONG DOES A PACKAGE TAKE TO ARRIVE?
Items dispatched from the SPORT.LES warehouse every Wednesday. A confirmation email with tracking will be sent upon shipping. Generally delivery takes between 1-2 days in Switzerland and 2-10 days for international orders. At times, customs will take extra time to process depending on the country or if not available at the time of delivery.
Please note DOING.LES product is made and shipped from a third party partner and will have
WHAT SHIPPING CARRIER IS USED?
DOING.LES ORDERING + SHIPPING TERMS
TO INTERNATIONAL DELIVERIES INTO THE EU & UK
++ DOING.LES ORDERING + SHIPPING TERMS
Please note DOING.LES product is made and shipped from a third party partner and shipping is calculated via weight and location where the order is shipped. This is calculated at checkout. PLEASE NOTE : this does not include Duty, Processing, and VAT cost upon delivery. The customer is responsible for these additonal costs incured when ordeirng DOING.LES products on SPORTLES.com
SEE FULL TERMS ABOVE and link HERE
WHAT ARE THE INTERNATIONAL SHIPPING RATES?
ONLINE ORDERS - CURRENTLY UNAVAILABLE
TO EUROPE
From Switzerland is sent via Swiss Post Priority (Flat Rate 20.00 CHF)
Delivery time in UK and EU is between 1-10 business days via SWISS POST .
TO NORTH AMERICA
From Switzerland is sent via Swiss Post Priority (Flat Rate 25.00 CHF)
Delivery time outside EU is between 3-15 business days via SWISS POST and 1-5 business days via DHL DELIVERY.
REST OF THE WORLD
From Switzerland is sent via Swiss Post (Flat Rate 30.00 CHF).
DOING.LES ORDERING + SHIPPING TERMS
Please note is made and shipped from a third party partner and shipping is calculated via weight and location where the order is shipped. This is calculated at checkout. PLEASE NOTE : this does not include Duty, Processing, and VAT cost upon delivery. The customer is responsible for these additonal costs incurred when ordering DOING.LES products on SPORTLES.com SEE FULL TERMS ABOVE and link HERE
International orders DO NOT include import tax. Customers are responsible for any additional costs incurred with shipping internationally.
For orders with tracking: delivery may be delayed if not available for signature at time of delivery.
WHAT IF MY PACKAGE DOESN'T ARRIVE OR IS DAMAGED?
For international packages, please contact your local Postal Service to submit an inquiry.
DOING.LES PRODUCT TERMS + CONDITIONS
ORDERING TERMS
ORDERS
- Orders generally take 3-7 business days to process, package, and ship.
- All items are CUSTOM and made-to-order, meaning we produce your items specifically for you when you order.
- We cannot cancel orders after they are placed.
- When your order has shipped, you will receive a shipping confirmation email that will include your order information and your tracking number. Orders may ship separately due to print and production time
- Please Note - SPORT.LES is not responsible for orders lost, mishandled or misplaced orders if address is not accurate
SIZING
Some of the t-shirts and hoodies/sweatshirts are unisex, which means they run larger. ALL customers are responsible for reading product descriptions and reviewing size chart prior to purchase.
Please check size before placing order as NO CHANGES may be made once an order has been placed- includes size and/or color changes.
All items are custom made and produced via each order, all orders are NON RETURNABLE and CANNOT BE CANCELLED.
By placing my order, I understand and agree with all terms and conditions for the items I have to purchased from SPORT.LES via DOING.LES
All DOING.LES items are FINAL SALE due being CUSTOM MADE. We are unable to return or exchange any item for any reason. Thank you for your understanding!
SHIPPING
- Shipping rates are calculated at checkout vary by weight
- We sell our products globally - please see the terms below for different
- UNITED STATES - tax is added at checkout
- INTERNATIONAL - orders does not include import or duties, all these costs are responsible by the customer
SHIPMENT TRACKING
TRACKING ORDERS
- I understand SPORT.LES cannot provide additional shipping information beyond what's provided through tracking numbers once the package(s) is with USPS or any international POSTAL SERVICE.
- The tracking number will provide all the updated information, all inquiries will need to be conducted on the customers time
- I understand once an item is in transit there is no action SPORT.LES can take to expedite the delivery process.
- I understand that any delivery issues ( I.E received notification of package delivery but did not receive/see package) should be taken directly to their local post office as SPORT.LES does not manage USPS or any international POSTAL SERVICE deliveries
- SPORT.LES is not responsible for orders lost, mishandled or misplaced by any international POSTAL SERVICE
Link to your shipping policy.
VAT & IMPORT COSTS
HOW MUCH DUTIES AND TAXES I WILL NEED TO PAY?
DOING.LES VAT IS NOT INCLUDED UPON DELIVERY - SEE TERMS + CONDITIONS
INTERNATIONAL
Taxes and duties are calculated according to your shipping destination. Most countries are shipped on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties are included in the final purchase price.
Whereas when a DDU (Delivery Duty Unpaid) destination is selected, the product prices displayed are exclusive of all taxes and duties, as well as UK VAT. So once your order arrives at its destination you will be required to pay all import duties, customs and local sales taxes levied by the country you are shipping to, in order to release your order from customs.
SPORT.LES orders ship from Switzerland and duties are included when ordering within Switzerland. When ordering from the rest of the world, import costs and VAT will be paid by the customer. SPORT.LES is no responsible for the additional costs. here will be no refund option for this charge on behalf of SPORT.LES.
DOING.LES VAT IS NOT INCLUDED UPON DELIVERY - SEE TERMS + CONDITIONS
Link to your offers page.
RETURNS & EXCHANGES
WHAT IS YOUR RETURN POLICY?
30 DAY RETURN POLICY
You have 30 days from your order date to request a return. Once you have requested a return, you have 7 days to ship your item(s). If you do not ship your return within 7 days from the return request date, your order may be eligible for store credit only.
RETURN AUTHORIZATION
All SPORT.LES items must be unwashed, unworn, with tags attached, and in the original condition. Any stains or markings will be approved
No returns will be accepted without a return authorization. A return authorization is created when your return request is approved. To request a return authorization, email sales@sportles.com. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
RETURN SHIPPING
Tracking is suggested when returning a package. SPORT.LES will not be responsible for lost returned packages without tracking.
The client is responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping and any return duties will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Any itmes shipped back for a retun without tracking or signature is not at risk of SPORT.LES and we reserve the right to not submit refund if package does not arrive, is lost or stolen in transit to our warehouse.
GIFT POLICY
If the item is with a GIFT RECEIPT, we will give store credit to the person that receives the gift at the price purchased not current selling price. Any promotions that were used will be applied to the store credit.
REFUND TIME
Returns are processed on Monday weekly and an email will be sent informing you that the return was submitted. After the refund email is sent, the amount will take 7-10 business to reflect in your account via credit card purchases or Apple Pay. Paypal will refund at the time the email is sent. Bank transfers will be submitted when then return is made and the funds should be reflected in the account within 1-2 business days.
ALL WAREHOUSE/LIQUIDATION ITEMS ARE FINAL SALE and are non-returnable and non-refundable.
ALL DISCOUNTS OVER 50% ARE FINAL SALE and are non-returnable and non-refundable. It will be labeled as such on the product page, in your shopping bag, and during checkout. Please keep this in mind when choosing sizes and products. If you have any size questions, you can always reach out to our customer service team for guidance via email at sales@sportles.com .
If there was a gift or gift card snet DURING A PROMOTIONAL SALE (ex. spend 500, get a 50CHF gift card), if over half the merchandise is returned, the gift card will be canceled.
ALL DISCOUNTS UNDER 50% SALE the amount is returned to the original form of payment.
All items are returnable within the 30 return policy, with the exception of the following:
LIQUIDATION & WAREHOUSE sale items are FINAL SALE : NON-RETURNABLE AND NONREFUNDABLE
non-returnable and non-refundableLIQUIDATION & WAREHOUSE
Lingerie & Swim
*Swimwear should be tried on over underwear for sanitary reasons, and must have protective hygiene strip intact.
We reserve the right to reject return any item that does not comply with our return policy.
HOW CAN I RETURN AN ITEM?
No returns will be accepted without a return authorization. A return authorization is created when your return request is approved. To request a return authorization, email sales@sportles.com. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Pack your item(s) securely and send back items as a RETURN MERCHANDISE on custom forms at a value of 0 to the following address: SPORT.LES 4725 Jennifer Ct Monroe, Ga 30656. Please include your packing slip or order details and ship the return to us.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
REFUND TIME
Returns are processed on Monday weekly and an email will be sent informing you that the return was submitted.
After the refund email is sent, the amount will take 7-10 business to reflect in your account via credit card purchases or Apple Pay. Paypal will refund at the time the email is sent. Bank transfers will be submitted when then return is made and the funds should be reflected in the account within 1-2 business days.
INTERNATIONAL RETURN GUIDELINES
Pack your item(s) securely and send back items as a RETURN MERCHANDISE on custom forms at a (value of $0 and as returned merchandise) to the following address: SPORT.LES 4725 Jennifer Ct Monroe, Ga 30656 United States. Please include your packing slip or order details and ship the return to us.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Returns are processed on Monday weekly and an email will be sent informing you that the return was submitted.
After the refund email is sent, the amount will take 7-10 business to reflect in your account via credit card purchases or Apple Pay. Paypal will refund at the time the email is sent. Bank transfers will be submitted when then return is made and the funds should be reflected in the account within 1-2 business days.
IMPORTANT NOTE
If the return is subject to any additional cost for the return, we will deduct it from the return and send over the proof of payment that was made on behalf of SPORT.LES.
Tracking is suggested when returning a package. SPORT.LES will not be responsible for lost returned packages without tracking.
The client is responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping and any return duties will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
CAN I RETURN ITEMS THAT WERE PURCHASED ON SALE?
ALL WAREHOUSE ITEMS ARE FINAL SALE and are non-returnable and non-refundable.
ALL DISCOUNTS OVER 50% ARE FINAL SALE and are non-returnable and non-refundable. It will be labeled as such on the product page, in your shopping bag, and during checkout. Please keep this in mind when choosing sizes and products. If you have any size questions, you can always reach out to our customer service team for guidance via email at info@sportles.com .
If there was a gift or gift card snet DURING A PROMOTIONAL SALE (ex. spend 500, get a 50CHF gift card), if over half the merchandise is returned, the gift card will be canceled.
ALL DISCOUNTS UNDER 50% SALE the amount is returned to the original form of payment.
All items are returnable within the 30 return policy, with the exception of the following:
: non-returnable and non-refundableGift CardsShippingAll DOING.LES customized productsGloves and arm warmersSocks and leg warmersHair accessoriesWater BottlesLingerie
*Swimwear should be tried on over underwear for sanitary reasons, and must have protective hygiene strip intact.
CAN I RETURN A GIFT?
Yes. If the item was marked as a gift when purchased and shipped directly to you at the original price or sale price under 50% off, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you
ALL WAREHSOUSE SALE items are final non-returnable and non-refundable
ALL DISCOUNTS OVER 50% SALE items are final non-returnable and non-refundable.
If the item was purchased at full price is with a GIFT RECEIPT, we will give store credit to the person that receives the gift at the price purchased not current selling price.
Any promotions that were used will be applied to the store credit. If there was a gift card given DURING A PROMOTIONAL SALE (ex. spend 500, get a 50CHF gift card), if over half the merchandise is returned, the gift card will be canceled.
ALL DOING.LES Products are final sale and not eliable for returns, refunds, or store credit
DO I HAVE TO PAY TO RETURN AN ITEM?
For returns, customers are responsible for return shipping costs.
If your order has been sent to a international destinations, customs, duties, and sales taxes are not refundable through SPORTLES.com. However, you may be able to recover these by contacting your local customs bureau directly.
HOW LONG DOES IT TAKE TO PROCESS A RETURN?
You have 30 days from your order date to request a return. Once you have requested a return, you have 7 days to ship your item(s). If you do not ship your return within 7 days from the return request date, your order may be eligible for store credit only.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Returns are processed on Monday weekly and an email will be sent informing you that the return was submitted.
After the refund email is sent, the amount will take 7-10 business to reflect in your account via credit card purchases or Apple Pay. Paypal will refund at the time the email is sent. Bank transfers will be submitted when then return is made and the funds should be reflected in the account within 1-2 business days.
WHAT SHOULD I DO IF I GET A DAMAGED OR DEFECTIVE ITEM?
Please send us an email to sales@sportles.com. In the body of the email please include your order number, a picture of the damage and a short description of the issue.
HOW CAN I GET A REFUND?
After being accepted, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Returns are processed on Monday weekly and an email will be sent informing you that the return was submitted.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company or your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at sales@sportles.com.
MY REFUND IS LATE OR MISSING. WHAT SHOULD I DO?
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company or your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at sales@sportles.com.
WHAT ABOUT VAT AND RETURNS ON THE INTERNET?
In case you bought goods online from within the European Union, you can claim back VAT from the supplier as part of the total price for returned items.
In case you bought goods from outside the European Union, if the goods were cleared by customs then VAT legislation does not allow you to get this VAT back.
You can claim back Customs duty if, at the time of release, the goods are defective or do not comply with the terms of the contract, provided that you return the goods to the seller. The request to invalidate the import declaration must be made within 3 months from the date of release of the goods.
Instead of returning the goods to the seller, the customs office can allow the goods to be placed under other regimes where you would get the repayment of the customs duty as long as you comply with a number of conditions.
Find more information here: https://ec.europa.eu/taxation_customs/individuals/buying-goods-services-online-personal-use/buying-goods/returns-internet-shopping_en
DOING.LES VAT IS NOT INCLUDED UPON DELIVERY - SEE TERMS + CONDITIONS
Link to your returns policy.
FAQ
PAYMENTS
WHAT ARE YOUR PAYMENT METHODS?
We accept the following payment options
Visa - Mastercard - American Express - Apple Pay
Bank Transfer
PayPal
ORDER ISSUES
MY ORDER WON’T GO THROUGH! WHAT’S GOING ON?
If you’re still receiving an error message after reviewing your credit card information, billing and shipping address, make sure you’re using the latest version of your web browser.
If the issue persists, please contact your credit card company to ensure there are no holds placed on your card.
OOPS! I NEED TO CANCEL OR CHANGE SOMETHING ON MY ORDER
If you need to change or cancel your order, please contact us immediately at info@sportles.com. Ensure the subject line has your order number and “Change to Order” in it.
DOING.LES items are final sale and can not be canceled after the order is place due to customization made to order items.
I JUST MADE A PURCHASE. CAN I ADD SOMETHING ELSE?
Unfortunately, we cannot add items to an existing order.
Please place a new order for the item and contact us immediately at sales@sportles.com. We’ll be happy to waive shipping on this additional order if it was placed within 24 hours of the original order.
DOING.LES VAT IS NOT INCLUDED UPON DELIVERY - SEE TERMS + CONDITIONS
PRE-ORDERS
WHAT IS A PRE-ORDER?
Pre-order means that you order and pay your item in advance and you receive your order in a few weeks. Please note that all pre-order items are shown in our site as PREORDER on the title/name of the product.
WHEN WILL I RECEIVE MY PRE-ORDER?
This is how the pre-order process works:
You order and pay now. Within a few minutes, you will receive an order confirmation email and a payment confirmation email. Your order will have the status processing.
Once we have the products in stock at our distribution center, we notify all pre-order customers via email that we started preparing orders for shipping. Depending on the payment date and the number of orders placed before yours, your order ships up to 14 days after that date.
Finally, once your order ships, you will receive an email with a track & trace link. You then can follow your delivery in detail via our shipping partners website. The delivery time from this moment should only take between 1 – 5 days in Switzerland and 5 - 20 days in Europe (View COVID-10 and Delivery & Shipping FAQ's).
Again, we appreciate your patience throughout the preorder phase. We plan to get your order to you as soon as possible.
Link to your shipping policy
TERMS & CONDITIONS
WHAT ARE YOUR TERM & CONDITIONS?
SPORT. LES (www.sportles.com) owns and operate this Website. This document governs your relationship with www.sportles.com (“Website”). Access to and use of this Website and the products and services available through this Website (collectively, the “Services”) are subject to the following terms, conditions and notices (the “Terms of Service”). By using the Services, you are agreeing to all of the Terms of Service, as they may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service. Please find here all the details about our Terms and Conditions.
All DOING.LES items are FINAL SALE due being CUSTOM MADE. We are unable to return or exchange any item for any reason. changes we
DOING.LES ORDERING + SHIPPING TERMS
PRIVACY & COOKIES POLICY
WHAT DO WE DO WITH YOUR INFORMATION?
SPORT.LES (“SPORT.LES” “we,” “us,” “our,” or “Company”) is committed to respecting the privacy of the information collected from the customers, visitors, and other users (“you” or “your”) of SPORT.LES, the go to destination for curated premium activewear, which includes our website, social networking pages (the “Site”) and various features, products, and services available via the Site and or in connection with our platform (the “Services”). The Site and Services are collectively referred to as the “SPORT.LES”. We created this Privacy Policy (this “Policy”) to explain how we collect, use, disclose, and safeguard your information when you use SPORT.LES.
This Policy is only applicable to SPORT.LES, and not to any other websites that you may be able to access from the Site or via the Services, each of which may have data collection and use practices and policies that differ materially from this Policy.
PLEASE READ THE FULL POLICY CAREFULLY HERE. We take the security and privacy of your personal information very seriously and only collect personally identifiable information that is appropriate for you to use, interact and improve SPORT.LES. If you do not agree with the terms of this Policy, please do not access the Site and/or Services, or otherwise use SPORT.LES.
STILL HAVE ANY QUESTIONS?
