FAQ

WHERE IN THE WORLD ARE WE?

Our office and company is based out of Zurich, Switzerland. We offer fast shipping in Switzerland with all duties included that makes it easy for returns and exchanges.

WHAT IF I WANT TO TRY BEFORE I BUY?

Good news! We are located at a few studios in Zurich and also offer private appointments are our showroom in Central Zurich. Please see our where to shop page for the exact locations 

MY ORDER WON’T GO THROUGH! WHAT’S GOING ON?

If you’re still receiving an error message after reviewing your credit card information, billing and shipping address, make sure you’re using the latest version of your web browser. If the issue persists, please contact your credit card company to ensure there are no holds placed on your card.

OOPS! I NEED TO CHANGE SOMETHING ON MY ORDER.

If you need to change or cancel your order, please contact us immediately at info@sportles.com. Ensure the subject line has your order number and “Change to Order” in it. 

I JUST MADE A PURCHASE. CAN I ADD SOMETHING ELSE?

Unfortunately, we cannot add items to an existing order. Please place a new order for the item contact us immediately at info@sportles.com. We’ll be happy to waive shipping on this additional order if it was placed within 24 hours of the original order.

MY FAVOURITE ITEM IS SOLD OUT! WILL IT COME BACK IN STOCK?

If the style/size you are looking for is showing as sold out, please contact us at info@sportles.com to be added to the waitlist so that we can notify you when we get more stock. If that style is no longer being produced, our Customer Service rep will let you know.

WHEN IS YOUR NEXT COLLECTION LAUNCHING OR DELIVERING?

Most deisgners feature two collections per year: Spring/Summer and Fall/Winter. Core best sellers will be available for reorders. 

CAN I RETURN ITEMS THAT WERE PURCHASED ON SALE?

All sale items are final sale and cannot be returned.

SPECIAL REQUESTS?

Is there something you are looking for that we seems to be missing, email us and may be able to consider your requests in future collecitons.

CARE INSTRUCTIONS

  • Follow instructions on the tag from each Designer

  • Suggested care for performance materials, follow the guideline below 

  • Hand or machine wash cold, with like colors.

  • Bras are ideally washed inside a mesh laundry bag. 

  • Hang or lay flat to dry. 

  • Do not put in the dryer. 

  • Do not dry clean. 

  • Do not bleach.​

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