WE ARE HERE TO HELP

 

Based in our Zürich, Switzerland headquarters, our Customer Care Team help you. We’re here to answer any and all questions!

If you are looking for an answer, our help-section is the better place to get help. Here you can make, change or return orders, add something else, or make an special request. You also find answers about care instructions.

FAQS | BROWSE ANSWERS BY CATEGORY

ORDER ISSUES

MY ORDER WON’T GO THROUGH! WHAT’S GOING ON?

If you’re still receiving an error message after reviewing your credit card information, billing and shipping address, make sure you’re using the latest version of your web browser.

If the issue persists, please contact your credit card company to ensure there are no holds placed on your card.

OOPS! I NEED TO CANCEL OR CHANGE SOMETHING ON MY ORDER

If you need to change or cancel your order, please contact us immediately at info@sportles.com. Ensure the subject line has your order number and “Change to Order” in it.

I JUST MADE A PURCHASE. CAN I ADD SOMETHING ELSE?

Unfortunately, we cannot add items to an existing order.

Please place a new order for the item and contact us immediately at info@sportles.com. We’ll be happy to waive shipping on this additional order if it was placed within 24 hours of the original order.

PRODUCT & STOCK

WHAT IF I WANT TO TRY BEFORE I BUY?

Good news! We are located at a few studios in Zurich and also offer private appointments are our showroom in Central Zurich.

Please see our Where To Shop page for the exact locations.

MY FAVOURITE ITEM IS SOLD OUT! WILL IT COME BACK IN STOCK?

If the style/size you are looking for is showing as sold out, please contact us at info@sportles.com to be added to the waitlist so that we can notify you when we get more stock.

If that style is no longer being produced, our Customer Service rep will let you know.

WHEN IS YOUR NEXT COLLECTION LAUNCHING OR DELIVERING?

Most designers feature two collections per year: Spring/Summer and Fall/Winter. Core best sellers will be available for reorders.

WHAT ABOUT PRODUCT CARE INSTRUCTIONS?

  • Follow instructions on the tag from each Designer

  • Suggested care for performance materials, follow the guideline below

  • Hand or machine wash cold, with like colors.

  • Bras are ideally washed inside a mesh laundry bag.

  • Hang or lay flat to dry.

  • Do not put in the dryer.

  • Do not dry clean.

  • Do not bleach.​

SPECIAL REQUESTS

Is there something you are looking for that we seems to be missing, email us at info@sportles.com and may be able to consider your requests in future collectIons.

PAYMENTS

OUR PAYMENT METHODS

We accept the following payment options

  • Visa
  • Mastercard
  • American Express
  • Apple Pay
  • PayPal
  • PayPal Express
  • Secured Bank Transfer to Post Finance Switzerland

All credit cards entered on our site directly are processed via STRIPE

RETURNS & EXCHANGES

CAN I RETURN ITEMS THAT WERE PURCHASED ON SALE?

All sale items are final sale and cannot be returned.

WHAT ABOUT SHIPPING RETURN?

Customers are responsible for shipping returned items. An address label is included with the initial delivery.

Tracking is suggested when returning a package. S.L will not be responsible for lost returned packages without tracking.

WHAT SHOULD BE ADDED ON THE CUSTOM FORMS FOR RETURNS?

Do not add a value for returned items, note that it is returned items at a zero value and let the shipper know it is for RETURNED MERCHANDISE.

HOLIDAY RETURN POLICY

Orders placed from November 15th will have the option for an extended returns until January 1st.

RETURN POLICY

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Giftcards, sale, clearance, shipping and are not eligible for a refund or exchange.

Please, visit our Return Policy page for more info.

DELIVERY & SHIPPING

WHERE ARE YOUR SHIPPING FROM?

Orders dispatch from Zurich, Switzerland.

HOW LONG DOES A PACKAGE TAKE TO ARRIVE?

Orders will dispatch within 1-2 working days. A confirmation email with tracking will be sent upon shipping.

Generally delivery takes between 1-10 days. At times, customs will take extra time to process depending on the country or if not available at the time of delivery

WHAT SHIPPING CARRIER IS USED?

DOMESTIC | SWISS POST PRIORITY  

INTERNATIONAL | SWISS POST PRIORITY | DHL WORLD WIDE EXPRESS

 

  • Please ensure to provide a shipping address that is capable of delivering to. Sport.les will not be liable if unable to make delivery to the shipping address provided. If package is returned and needs to be resent, SPORT.LES will require additional shipping or if requesting a refund, the shipping is non-refundable.
  • Deliveries take place between Monday and Friday 9am-5pm (except holidays or any other days representative of a Sunday). The cost of shipping is calculated at checkout, flat rates are in the tabs below The Delivery will take place between 1-10 business days. If ordering Friday after 12pm, package will dispatch on Monday.

 

TO INTERNATIONAL DELIVERIES INTO THE EU & UK

SWISS POST PRIORITY | DHL WORLDWIDE EXPRESS

 

  • Once the delivery dispatches, it should take 1-1 business days for delivery
  • The recipient is responsible for Import, VAT, and duty costs. The cost may be required at delivery. If package is rejected and sent back, the shipping cost paid will be non-refundable
  • DHL requires a signature at delivery, they do offer options for delivery without signature that can be adjusted by the recipient via text message or email. If you use the option to authorize the delivery without signature, SPORT.LES is not responsible for any lost or stolen packages.
  • Delivery costs are not included in the prices and will be charged in addition. The delivery costs will vary depending on the products that you have ordered and your delivery address. The delivery costs applicable to your order will be clearly displayed on the Website before you place your order (and are included in the "Total Cost" amount shown on the order summary page)

 

WHAT ARE THE DOMESTIC SHIPPING RATES?

All costs are included when ordering within Switzerland.

 

  • Domestic shipping is within Switzerland is sent via SWISS PRIORITY MAIL.
  • Smaller packages will be sent via letter.
  • PRIORITY SHIPPING Flat Rate CHF 10.00 | Delivery time 1-3 business days
  • FREE SHIPPING over CHF 200.00  

WHAT ARE THE INTERNATIONAL SHIPPING RATES?

EUROPE + NORTH AMERICA

From Switzerland is sent Swiss Post Priority
Flat Rate 20.00 CHF
or
DHL Worldwide Express
Flat Rate 30.00 CHF
 
Delivery time in UK + EU 1-10 business days SWISS POST
DHL DELIVERY 1-3 business days
 
 
 
REST OF THE WORLD
 
From Switzerland is sent DHL Worldwide express
Flat Rate 30.00 CHF
 
Delivery outside of EU 3-5 business days

 

International orders DO NOT include import tax. Customers are responsible for any additional costs incurred with shipping internationally.

For orders with tracking: delivery may be delayed if not available for signature at time of delivery.

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WHAT ABOUT SHIPPING RETURNS?

Customers are responsible for shipping returned items.

  • Our process is simple, fill out a form to submit to start the return to be authorized. To submit a return, start the process HERE 
  • Tracking is suggested when returning a package. Sport.les will not be responsible for lost returned packages without tracking. For returns outside of Switzerland, please see the policy HERE
  • There are instructions for sending back packages from outside Switzerland. This will be sent along with the return form. For more information visit HERE

VAT & IMPORT COSTS

OUR PRICING MODEL

  • Our pricing model is lower than the EU & UK sites due to the duties and VAT not included in our prices on the website. The VAT and duties are paid by the customer outside of Switzerland

WHERE ARE YOU SHIPPING FROM?

  • Orders ship from Zurich, Switzerland. Duties are included when ordering within Switzerland.

WHAT ABOUT THE REST OF THE WORLD?

  • Import costs and VAT will be paid by the customer. SPORT.LES is not responsible for the additional costs.
  • There will be no a refund option for this charge on the behalf of SPORT.LES

STILL HAVE ANY QUESTIONS?

Let us know sending an email at info@sportles.com

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