Based in our Zürich, Switzerland headquarters, our Customer Care Team help you. We’re here to answer any and all questions!
If you are looking for an answer, our help-section is the better place to get help. Here you can make, change or return orders, add something else, or make an special request. You also find answers about care instructions.
If you’re still receiving an error message after reviewing your credit card information, billing and shipping address, make sure you’re using the latest version of your web browser.
If the issue persists, please contact your credit card company to ensure there are no holds placed on your card.
If you need to change or cancel your order, please contact us immediately at info@sportles.com. Ensure the subject line has your order number and “Change to Order” in it.
Unfortunately, we cannot add items to an existing order.
Please place a new order for the item and contact us immediately at info@sportles.com. We’ll be happy to waive shipping on this additional order if it was placed within 24 hours of the original order.
Good news! We are located at a few studios in Zurich and also offer private appointments are our showroom in Central Zurich.
Please see our Where To Shop page for the exact locations.
If the style/size you are looking for is showing as sold out, please contact us at info@sportles.com to be added to the waitlist so that we can notify you when we get more stock.
If that style is no longer being produced, our Customer Service rep will let you know.
Most designers feature two collections per year: Spring/Summer and Fall/Winter. Core best sellers will be available for reorders.
Follow instructions on the tag from each Designer
Suggested care for performance materials, follow the guideline below
Hand or machine wash cold, with like colors.
Bras are ideally washed inside a mesh laundry bag.
Hang or lay flat to dry.
Do not put in the dryer.
Do not dry clean.
Do not bleach.
Is there something you are looking for that we seems to be missing, email us at info@sportles.com and may be able to consider your requests in future collectIons.
We accept the following payment options
All credit cards entered on our site directly are processed via STRIPE
All sale items are final sale and cannot be returned.
Customers are responsible for shipping returned items. An address label is included with the initial delivery.
Tracking is suggested when returning a package. S.L will not be responsible for lost returned packages without tracking.
Do not add a value for returned items, note that it is returned items at a zero value and let the shipper know it is for RETURNED MERCHANDISE.
Orders placed from November 15th will have the option for an extended returns until January 1st.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Giftcards, sale, clearance, shipping and are not eligible for a refund or exchange.
Please, visit our Return Policy page for more info.
Orders dispatch from Zurich, Switzerland.
Orders will dispatch within 1-2 working days. A confirmation email with tracking will be sent upon shipping.
Generally delivery takes between 1-10 days. At times, customs will take extra time to process depending on the country or if not available at the time of delivery.
DOMESTIC | SWISS POST PRIORITY
INTERNATIONAL | SWISS POST PRIORITY | DHL WORLD WIDE EXPRESS
SWISS POST PRIORITY | DHL WORLDWIDE EXPRESS
All costs are included when ordering within Switzerland.
EUROPE + NORTH AMERICA
International orders DO NOT include import tax. Customers are responsible for any additional costs incurred with shipping internationally.
For orders with tracking: delivery may be delayed if not available for signature at time of delivery.
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Customers are responsible for shipping returned items.
Let us know sending an email at info@sportles.com
