RETURN POLICY

Begin your return request here and we will assist with an easy process that takes minutes.

Your approval and return forms will be sent within hours

30-DAYS RETURN

You have 30 days to return your order

7-DAYS REFUND

The amount will take 7-10 business to reflect in your account

HOLIDAY EXTENDED RETURN TIME

Orders placed from November 15th will have the option for an extended returns util January 1st

WHAT ABOUT...

WHAT IS YOUR RETURN POLICY? 

  • You have 30 days from your order date to request a return. Once you have requested a return, you have 7 days to ship your item(s). If you do not ship your return within 7 days from the return request date, your order may be eligible for store credit only.

 

  • No returns will be accepted without a return authorization. A return authorization is created when your return request is approved. To request a return authorization, start your return request above by filling out the return request.

 

  • If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Returns are processed on Monday weekly and an email will be sent informing you that the return was submitted.

 

  • If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Returns are processed on Monday weekly and an email will be sent informing you that the return was submitted.

 

  • After the refund email is sent, the amount will take 7-10 business to reflect in your account via credit card purchases or Apple Pay. Paypal will refund at the time the email is sent. Bank transfers will be submitted when then return is made and the funds should be reflected in the account within 1-2 business days.

 

HOLIDAY RETURN POLICY

EXTENDED RETURN TIME DURING HOLIDAY SEASON

Orders placed from November 15th will have the option for an extended returns until January 1st.

We must be notified to request a return by JANUARY 1st and will accept returns mailed back up until JANUARY 10th, 2020. 
 
RETURN GUIDELINES
  • ALL TAGS must be attached in order to process the return. All items must be in perfect condition, unwashed and unworn.
  • If the item is purchased at full price or under 50% sale, the amount is returned to the original form of payment.
  • If there is an item that is over 70% at FINAL SALE, it is non-refundable.
  • If the item 50% or over at the time of purchase, we will give store credit at the purchase price.
  • If the item is with a gift receipt, we will give store credit to the person that receives the gift at the price purchased not current selling price. Any promotions that were used will be applied to the store credit.
  • Gift Cards are non-refundable
  • If there was a gift card given during a promotional sale (spend 500, get a 50CHF gift card), if over half the merchandise is returned, the gift card will be canceled.
  • All shipping in non-refundable
 
INTERNATIONAL RETURN GUIDELINES
  • When sending back with the via post to Switzerland, the package must be sent back at $0 value and noted as RETURNED MERCHANDISE
  • If the guidelines are not followed, the import fee will be deducted from the return.

LATE OR MISSING REFUNDS

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@sportles.com.

EXCHANGES

  • We only replace items if they are defective or damaged.
  • If you need to exchange it for the same item, the item must be returned and repurchased at sportles.com
  • Returns set to SPORT. LES Gustav-Gull Platz 4 8004 Zurich. *Please see our INTERNATIONAL RETURNS GUIDELINES in next tab

RETURN PROCESS POLICY

No returns will be accepted without a return authorization. A return authorization is created when your return request is approved. To request a return authorization, start your return request above by filling out the return request.

 

SPORT. LES

Gustav-Gull Platz 4

8004 Zurich

 

INTERNATIONAL RETURNS GUIDELINES

 

  • Switzerland is not part of the EU, a customs form will need to be filled out to send the return back.

 

  • Send back items as a RETURN MERCHANDISE on custom forms at a value of $0. If the return is subject to any additional cost for the return, we will deduct it from the return and send over the proof of payment that was made on behalf of SPORT.LES

 

  • The client is responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping and any return duties will be deducted from your refund.

    Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

SALE ITEMS

  • Sale items under 50% can be returned to original form of payment
  • Sale items over 50% discount can be returned for store credit
  • Sale items 70% and over are FINAL SALE

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

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Gustav-Gull Platz 4 8004 Zurich

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