DO YOU NEED TO RETURN?

Begin your return request here and we will assist with an easy process that takes minutes. Your approval and return forms will be sent within hours.

RETURNS POLICY

What is your Return Policy?

  • You have 30 days from your order date to request a return. Once you have requested a return, you have 7 days to ship your item(s). If you do not ship your return within 7 days from the return request date, your order may be eligible for store credit only.
  • No returns will be accepted without a return authorization. A return authorization is created when your return request is approved. To request a return authorization, start your return request here by filling out the return request. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Returns are processed on Monday weekly and an email will be sent informing you that the return was submitted. After the refund email is sent, the amount will take 7-10 business to reflect in your account via credit card purchases or Apple Pay. Paypal will refund at the time the email is sent. Bank transfers will be submitted when then return is made and the funds should be reflected in the account within 1-2 business days.
  • All items must be unworn with the original tags attached in order to process the return. All items must be in perfect condition.
  • ALL DISCOUNTS OVER 70% ARE FINAL SALE and the items are non-refundable. It will be labeled as such on the product page, in your shopping bag, and during checkout. Please keep this in mind when choosing sizes and products. If you have any size questions, you can always reach out to our customer service team for guidance via email at info@sportles.com .
  • ALL DISCOUNTS OVER 50% SALE at the time of purchase, store credit will be given at the purchase price. If the item is with a GIFT RECEIPT, we will give store credit to the person that receives the gift at the price purchased not current selling price. Any promotions that were used will be applied to the store credit. If there was a gift card given DURING A PROMOTIONAL SALE (ex. spend 500, get a 50CHF gift card), if over half the merchandise is returned, the gift card will be canceled.
  • ALL DISCOUNTS UNDER 50% SALE the amount is returned to the original form of payment.
  • All items are returnable, with the exception of the following:
    • Items marked as final sale
    • Wellness & Beauty products
    • Gloves and arm warmers
    • Socks and leg warmers
    • Hair accessories
    • Fitness equipment
    • Water Bottles
    • Lingerie
  • Swimwear should be tried on over underwear for sanitary reasons, and must have protective hygiene strip intact.
  • All items are refundable, with the exception of the following:
    • Gift Cards
    • Shipping
    • FINAL SALE
    • We reserve the right to return any item that does not comply with our return policy.

 

How can I return an item?

Switzerland & EU Returns Guidelines:

  1. Request a return authorization. Start your return request by filling out the return request here.
  2. You will receive a confirmation email with your return form (if you didn't receive it yet, please check your SPAM mailbox).
  3. Pack your item(s) securely and send back items as a RETURN MERCHANDISE on custom forms at a value of 0 to the following address: SPORT.LES Gustav-Gull Platz 4, 8004 Zürich Switzerland. Please include your packing slip or order details and ship the return to us.
  4. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Returns are processed on Monday weekly and an email will be sent informing you that the return was submitted.
  5. After the refund email is sent, the amount will take 7-10 business to reflect in your account via credit card purchases or Apple Pay. Paypal will refund at the time the email is sent. Bank transfers will be submitted when then return is made and the funds should be reflected in the account within 1-2 business days.

International Returns Guidelines:

  1. Request a return authorization. Start your return request by filling out the return request here.
  2. You will receive a confirmation email with your return form (if you didn't receive it yet, please check your SPAM mailbox).
  3. Pack your item(s) securely and send back items as a RETURN MERCHANDISE on custom forms at a value of 0 to the following address: SPORT.LES Gustav-Gull Platz 4, 8004 Zürich Switzerland. Please include your packing slip or order details and ship the return to us.
  4. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Returns are processed on Monday weekly and an email will be sent informing you that the return was submitted.
  5. After the refund email is sent, the amount will take 7-10 business to reflect in your account via credit card purchases or Apple Pay. Paypal will refund at the time the email is sent. Bank transfers will be submitted when then return is made and the funds should be reflected in the account within 1-2 business days.

 

Please note:

  • If the return is subject to any additional cost for the return, we will deduct it from the return and send over the proof of payment that was made on behalf of SPORT.LES.
  • Tracking is suggested when returning a package. SPORT.LES will not be responsible for lost returned packages without tracking.
  • The client is responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping and any return duties will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Can I return a item purchased on SALE?

  • ALL DISCOUNTS OVER 70% ARE FINAL SALE and the items are non-refundable. It will be labeled as such on the product page and in your return label. Please keep this in mind when choosing sizes and products. If you have any size questions, you can always reach out to our customer service team for guidance via email at info@sportles.com .
  • ALL DISCOUNTS OVER 50% SALE at the time of purchase, store credit will be given at the purchase price. If the item is with a GIFT RECEIPT, we will give store credit to the person that receives the gift at the price purchased not current selling price. Any promotions that were used will be applied to the store credit. If there was a gift card given DURING A PROMOTIONAL SALE (ex. spend 500, get a 50CHF gift card), if over half the merchandise is returned, the gift card will be canceled.
  • ALL DISCOUNTS UNDER 50% SALE the amount is returned to the original form of payment.

Can I return a gift?

  • Yes. If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
  • If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
  • Please note: ALL DISCOUNTS OVER 50% SALE at the time of purchase, store credit will be given at the purchase price. If the item is with a GIFT RECEIPT, we will give store credit to the person that receives the gift at the price purchased not current selling price. Any promotions that were used will be applied to the store credit. If there was a gift card given DURING A PROMOTIONAL SALE (ex. spend 500, get a 50CHF gift card), if over half the merchandise is returned, the gift card will be canceled.
  • Gift Cards are non-refundable.

  • Fitness Equipment, Wellness & Beauty products are non-returnable and non-refundable.

Do I have to pay to return an item?

 

  • For returns within Switzerland and also international returns customers are responsible for return shipping costs.
  • If your order has been sent to a destination outside of Switzerland, customs, duties, and sales taxes are not refundable through SPORTLES.com. However, you may be able to recover these by contacting your local customs bureau directly.

How long does it take to process a return?

  • You have 30 days from your order date to request a return. Once you have requested a return, you have 7 days to ship your item(s). If you do not ship your return within 7 days from the return request date, your order may be eligible for store credit only.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
  • Returns are processed on Monday weekly and an email will be sent informing you that the return was submitted.
  • After the refund email is sent, the amount will take 7-10 business to reflect in your account via credit card purchases or Apple Pay.  Paypal will refund at the time the email is sent. Bank transfers will be submitted when then return is made and the funds should be reflected in the account within 1-2 business days.
  • EXTENDED RETURN TIME DURING HOLIDAY SEASON: orders placed from November 15th will have the option for an extended returns until January 1st.

Do you offer exchanges?

  • We are so sorry, but we are only replace items if they are defective or damaged. Ultimately we are trying to create the best experience for you, and part of this is getting the correct product to you as fast as possible.
  • If you are in need of a different size or color of the same item, simply follow our returns process for the item/items you no longer want, and place a new order for the item/items you do want. Please, see our Returns Guidelines above (view "How can I return an item" tab).
  • If you received a gift and want to exchange it, please contact info@sportles.com and we can help you out.

What should I do if I get a damaged or defective item?

  • Please, send us an email to info@sportles.com. In the body of the email please include your order number, a picture of the damage and a short description of the issue.

Can I choose if I want a refund to my credit card or if I want store credit?

  • Yes. You can do it when you submit your return request. During the Return Request process, you will be able to write us a note: you can write here if you want a store credit or a refund to the original form of payment. You can also send us an email to info@sportles.com.

How can I get the refund?

  • After being accepted, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Returns are processed on Monday weekly and an email will be sent informing you that the return was submitted.
  • If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company or your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@sportles.com.

My refund is late or missing. What should I do?

  • If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company or your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@sportles.com.

What about VAT & Returns on the Internet?

  • In case you bought goods online from within the European Union, you can claim back VAT from the supplier as part of the total price for returned items.
  • In case you bought goods from outside the European Union, if the goods were cleared by customs then VAT legislation does not allow you to get this VAT back.
  • You can claim back Customs duty if, at the time of release, the goods are defective or do not comply with the terms of the contract, provided that you return the goods to the seller. The request to invalidate the import declaration must be made within 3 months from the date of release of the goods.
  • Instead of returning the goods to the seller, the customs office can allow the goods to be placed under other regimes where you would get the repayment of the customs duty as long as you comply with a number of conditions.
  • Find more information here: https://ec.europa.eu/taxation_customs/individuals/buying-goods-services-online-personal-use/buying-goods/returns-internet-shopping_en

HOLIDAY RETURNS

All orders from November 15th have Easy Return option until January 1st 2021

 

7-DAYS REFUNDS

The amount will take 7-10 business to reflect in your account

STILL HAVE ANY QUESTIONS?

Please, visit our FAQ's page for more info.

Or let us know sending an email at info@sportles.com

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