DELIVERY & SHIPPING

WHERE ARE YOUR SHIPPING FROM?

Orders dispatch from Zurich, Switzerland.

HOW LONG DOES A PACKAGE TAKE TO ARRIVE?

Orders will dispatch within 1-2 working days. A confirmation email with tracking will be sent upon shipping.

Generally delivery takes between 1-10 days. At times, customs will take extra time to process depending on the country or if not available at the time of delivery

WHAT SHIPPING CARRIER IS USED?

DOMESTIC | SWISS POST PRIORITY   

INTERNATIONAL | SWISS POST PRIORITY | DHL WORLD WIDE EXPRESS

 

  • Please ensure to provide a shipping address that is capable of delivering to. Sport.les will not be liable if unable to make delivery to the shipping address provided. If package is returned and needs to be resent, SPORT.LES will require additional shipping or if requesting a refund, the shipping is non-refundable.
  • Deliveries take place between Monday and Friday 9am-5pm (except holidays or any other days representative of a Sunday). The cost of shipping is calculated at checkout, flat rates are in the tabs below The Delivery will take place between 1-5 business days. If ordering Friday after 12pm, package will dispatch on Monday.

 

TO INTERNATIONAL DELIVERIES INTO THE EU & UK

SWISS POST PRIORITY | DHL WORLDWIDE EXPRESS

 

  • Once the delivery dispatches, it should take 1-10 business days for delivery
  • The recipient is responsible for Import, VAT, and duty costs. The cost may be required at delivery. If package is rejected and sent back, the shipping cost paid will be non-refundable
  • DHL requires a signature at delivery, they do offer options for delivery without signature that can be adjusted by the recipient via text message or email. If you use the option to authorize the delivery without signature, SPORT.LES is not responsible for any lost or stolen packages.
  • Delivery costs are not included in the prices and will be charged in addition. The delivery costs will vary depending on the products that you have ordered and your delivery address. The delivery costs applicable to your order will be clearly displayed on the Website before you place your order (and are included in the "Total Cost" amount shown on the order summary page)

WHAT ARE THE DOMESTIC SHIPPING RATES?

All costs are included when ordering within Switzerland.

 

  • Domestic shipping is within Switzerland is sent via SWISS PRIORITY MAIL.
  • Small packages will be sent via letter.
  • PRIORITY SHIPPING Flat Rate CHF 10.00 | Delivery time 1-3 business days
  • FREE SHIPPING over CHF 200.00  

WHAT ARE THE INTERNATIONAL SHIPPING RATES?

EUROPE + NORTH AMERICA

From Switzerland is sent Swiss Post Priority
Flat Rate 20.00 CHF
or
DHL Worldwide Express
Flat Rate 30.00 CHF
 
Delivery time in UK + EU 1-10 business days SWISS POST
DHL DELIVERY 1-3 business days
 
 
 
REST OF THE WORLD
 
From Switzerland is sent DHL Worldwide express
Flat Rate 35.00 CHF
 
Delivery outside of EU 3-5 business days
 
 

 

International orders DO NOT include import tax. Customers are responsible for any additional costs incurred with shipping internationally.

For orders with tracking: delivery may be delayed if not available for signature at time of delivery.

WHAT ABOUT SHIPPING RETURN?

Customers are responsible for shipping returned items.

  • Our process is simple, fill out a form to submit to start the return to be authorized. To submit a return, start the process HERE 
  • Tracking is suggested when returning a package. Sport.les will not be responsible for lost returned packages without tracking. For returns outside of Switzerland, please see the policy HERE
  • There are instructions for sending back packages from outside Switzerland. This will be sent along with the return form. For more information visit HERE

 

STILL HAVE ANY QUESTIONS?

Please, visit our FAQ's page for more info.

Or let us know sending an email at info@sportles.com

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