Orders will dispatch within 1-2 working days
FREE SHIPPING IN SWITZERLAND + OVER 250.- IN EU FOR A LIMITED TIME
Due to COVID-19, deliveries may delayed based on the location and how certain countries process
especially for International Orders.
Please check tracking and reach out to your local
postal service for updates on your delivery.
All the transport companies which we work with have reinforced their delivery procedures for our orders,
guaranteeing the safety of their employees and Postal Staff.
Our Customer Care team would be very happy to answer
your questions - email us to firstname.lastname@example.org.
1-2 DAYS DISPATCHING
1-10 DAYS DELIVERY
A confirmation email with tracking will be sent upon shipping
DELIVERY & SHIPPING
Where are you shipping from?
Orders dispatch from Zurich, Switzerland.
How long does a package take to arrive?
Orders will dispatch within 1-2 working days. A confirmation email with tracking will be sent upon shipping.
Generally delivery takes between 1-10 days. At times, customs will take extra time to process depending on the country or if not available at the time of delivery.
*Please note: Due to the current situation, delivery may delay a few days - especially for International orders.
What shipping carrier is used?
DOMESTIC | SWISS POST PRIORITY
INTERNATIONAL | SWISS POST PRIORITY | DHL WORLD WIDE EXPRESS
- Please ensure to provide a shipping address that is capable of delivering to. Sport.les will not be liable if unable to make delivery to the shipping address provided. If package is returned and needs to be resent, SPORT.LES will require additional shipping or if requesting a refund, the shipping is non-refundable.
- Deliveries take place between Monday and Friday 9am-5pm (except holidays or any other days representative of a Sunday). The cost of shipping is calculated at checkout, flat rates are in the tabs below The Delivery will take place between 1-5 business days. If ordering Friday after 12pm, package will dispatch on Monday.
What about International Orders and UK?
SWISS POST PRIORITY | DHL WORLDWIDE EXPRESS
- Once the delivery dispatches, it should take 1-10 business days for delivery
- The recipient is responsible for Import, VAT, and duty costs. The cost may be required at delivery. If package is rejected and sent back, the shipping cost paid will be non-refundable
- DHL requires a signature at delivery, they do offer options for delivery without signature that can be adjusted by the recipient via text message or email. If you use the option to authorize the delivery without signature, SPORT.LES is not responsible for any lost or stolen packages.
- Delivery costs are not included in the prices and will be charged in addition. The delivery costs will vary depending on the products that you have ordered and your delivery address. The delivery costs applicable to your order will be clearly displayed on the Website before you place your order (and are included in the "Total Cost" amount shown on the order summary page)
What are the domestic shipping rates?
All costs are included when ordering within Switzerland.
- Domestic shipping is within Switzerland is sent via SWISS PRIORITY MAIL.
- Small packages will be sent via letter.
- PREMIUM PRIORITY SHIPPING Flat Rate CHF 10.00 | Delivery time 1-3 business days
- FREE SHIPPING on orders over CHF 250.00
- *FOR A LIMITED TIME: NOW FREE PREMIUM SHIPPING IN ALL DOMESTIC ORDERS IN SWITZERLAND
What are the International Shipping rates?
- From Switzerland is sent via Swiss Post Priority (Flat Rate 15.00 CHF) or DHL Worldwide Express (Flat Rate 40.00 CHF).
- We offer FREE SHIPPING on orders over 250CHF.
- Delivery time in UK and EU is between 1-10 business days via SWISS POST and 1-3 business days via DHL DELIVERY.
TO NORTH AMERICA
- From Switzerland is sent via Swiss Post Priority (Flat Rate 25.00 CHF) or DHL Worldwide Express (Flat Rate 40.00 CHF).
- We offer FREE SHIPPING on orders over 550CHF.
- Delivery time outside EU is between 3-15 business days via SWISS POST and 1-5 business days via DHL DELIVERY.
REST OF THE WORLD
- From Switzerland is sent via DHL Worldwide Express (Flat Rate 50.00 CHF).
- We offer FREE SHIPPING on orders over 550CHF.
- Delivery time outside EU is between 3-15 business days via DHL DELIVERY.
- International orders DO NOT include import tax. Customers are responsible for any additional costs incurred with shipping internationally.
- For orders with tracking: delivery may be delayed if not available for signature at time of delivery.
I need to return my order. What should I do?
- Our process is simple, fill out a form to submit to start the return to be authorized. To submit a return, start the process HERE.
- Tracking is suggested when returning a package. SPORT.LES will not be responsible for lost returned packages without tracking. For returns outside of Switzerland, please see the policy HERE.
- There are instructions for sending back packages from outside Switzerland. This will be sent along with the return form. For more information visit HERE.