DELIVERY + SHIPPING
WHERE ARE YOU SHIPPING FROM?
Orders ship from Zurich, Switzerland
HOW LONG DOES A PACKAGE TAKE TO ARRIVE?
Orders will dispatch within 2 working days. A confirmation email with tracking will be sent upon shipping. Generally delivery takes between 3-10 days. At times, customs will take extra time to process depending on the country.
NOTE TO INTERNATIONAL DELIVERIES INTO THE EU + UK
The recipient is responsible for import, VAT, and duty costs. At times the package will be held at the post or customs office since signature is required and payment of the duties upon delivery.
IF SENT WITH TRACKING
Before contacting us, check the tracking an reach out to the local post office for the package for follow the directions below.
- An inquiry can be made from the link sent with the tracking number. Swiss Post with then track down the package and and contact you with any updates. You will be asked to attached the order confirmation with the amount paid including the shipping address.
WHAT SHIPPING CARRIER IS USED?
Swiss Post (includes handling)
Please ensure to provide a shipping address that is capable of delivering to. We will not be liable if unable to make delivery to the shipping address provided. If package is returned and needed to be resent, SPORT.LES will require additional shipping or if requesting a refund, the shipping is non-refundable.
WHAT ARE THE DOMESTIC SHIPPING RATES?
++Duties are included when ordering within Switzerland.
Domestic shipping is within Switzerland is sent Priority Mail
FREE SHIPPING over 200CHF Swiss Post PRIORITY depending on size*
WHAT ARE THE INTERNATIONAL SHIPPING RATES?
From Switzerland is sent Priority Mail without tracking
- International orders do not include import tax. Customers are responsible for any additional costs incurred with shipping internationally.
- For orders with tracking: delivery may be delayed if not available for signature at time of delivery.
WHAT ABOUT SHIPPING RETURNS?
Customers are responsible for shipping returned items. An address label is included with the initial delivery. Tracking is suggested when returning a package. S.L will not be responsible for lost returned packages without tracking.
WHAT SHOULD BE ADDED ON THE CUSTOM FORMS FOR RETURNS?
Do not add a value for retuned items, note that it is returned items at a zero value and let the shipper know it is for RETURNED MERCHANDISE.
HOLIDAY RETURN POLICY
Orders placed from November 15th will have the option for an extended returns until January 1st.