DELIVERY + SHIPPING
WHERE ARE YOU SHIPPING FROM?
Orders ship from Zurich, Switzerland
++Duties are included when ordering within Switzerland.
HOW LONG DOES A PACKAGE TAKE TO ARRIVE?
Orders will dispatch within 2 working days. A confirmation email with tracking will be sent upon shipping. Delivery takes between 3-10 days.
NOTE TO INTERNATIONAL DELIVERIES INTO THE EU + UK
The recipient is responsible for import, VAT, and duty costs. At times the package will be held at the post or customs office since signature is required and payment of the duties upon delivery. Before contacting us, check the tracking an reach out to the local post office for the package for follow the directions below.
- An inquiry can be made from the link sent with the tracking number. Swiss Post with then track down the package and and contact you with any updates. You will be asked to attached the order confirmation with the amount paid including the shipping address.
WHAT SHIPPING CARRIER IS USED?
Swiss Post (includes handling)
WHAT ARE THE DOMESTIC SHIPPING RATES?
Domestic shipping is within Switzerland
FREE SHIPPING Swiss Post ECONOMY or PRIORITY depending on size
WHAT ARE THE INTERNATIONAL SHIPPING RATES?
- International orders do not include import tax. Customers are responsible for any additional costs incurred with shipping internationally.
- Delivery may be delayed if not available for signature at time of delivery.
WHAT ABOUT SHIPPING RETURNS?
Customers are responsible for shipping returned items. An address label is included with the initial delivery. Tracking is suggested when returning a package. S.L will not be responsible for lost returned packages without tracking.
WHAT SHOULD BE ADDED ON THE CUSTOM FORMS FOR RETURNS?
Do not add a value for retuned items, note that it is returned items at a zero value and let the shipper know it is for RETURNED MERCHADISE.